Job Description

Job Summary

Grande Prairie Eye Care is looking for a part-time/full-time Optician/Optometric Assistant. Our mission is to serve the community with a team that demonstrates a professional, caring, and supportive approach to visual health. Our goal is to provide the best quality care to all patients, while offering education to convey the importance of ocular health. Our services are provided in a convenient location with accessible clinic hours, with an emphasis on patient satisfaction by creating a pleasant and reassuring atmosphere.

Responsibilities and Duties

Job Description:

• Greet patients in a friendly and professional manner while building rapport.
• Assist patients with frame selection, styling, fitting, lens selection and measurements.
• Enter lab orders and accurate patient information as well as supply insurance forms and receipts.
• Verify prescription eyeglasses and notify patients when eyewear is ready.
• Dispense, adjust and repair eyewear.
• Schedule follow up appointments as needed.
• Instruct patients on proper eyewear use and care of new eyeglass lenses.
• Troubleshoot and problem solve eyewear concerns and issues to ensure patient satisfaction.
• Maintain and order dispensary supplies as required.
• Liaise and coordinate with frame suppliers and develop an inventory management system for profitability and good turnover of product including frame returns and vendor selection.
• Merchandise dispensary and maintain cleaning procedures and standards.
• Monitor job status from optical labs and ensure accuracy and quality.
• Analyze pricing and products in relation to patient trends and competitor offers and make recommendations to the Leadership Team.
• Assist the Leadership Team in the development of objectives and plans for ongoing dispensary activities and goals.
• Project future equipment and fixture dispensary needs if requested or needed.
• Track and report key revenue indicators and results as requested by the Leadership Team.
• Participate in personal and team development training and initiatives including staff meetings, continuing education and conferences.
• Establish and maintain effective working relationships with co-workers, leadership team, suppliers and the general public.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
• Answer a high volume of calls and maintain a rapid response rate according to agreed-upon standards and training.
• Take accurate information from calls received (i.e.: book appointments) where required and transfer information or calls efficiently.
• Greet in-office patients immediately in a courteous and friendly demeanor while building rapport with patients.
• Provide direction and information to in-office patients and collect required health information prior to eye exam.
• Order and maintain office supplies as needed.
• Update electronic records, file patient files and perform other routine clerical tasks as assigned by the Office Manager.
• Answer and maintain website inquiries for scheduling appointments and checking on orders, etc.
• Maintain patient records, third party billing and financial records and database as assigned.
• Participate in personal and team development training and initiatives including staff meetings, continuing education and conferences.
• Establish and maintain effective working relationships with co-workers, leadership team, suppliers and the general public.
• Maintain consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.
• Responsibilities include but are not limited to the list above.

Qualifications and Skills

Job Requirements:

• Optician Licence/Optometric Assistant Certificate
• Excellent communication and phone skills.
• Proficiency with Microsoft Word, Excel, etc.
• Excellent organizational skills.
• Friendly and customer service-oriented.
• Preference to individuals with minimum one year experience in an optical environment.
• Previous retail experience is an asset.
• Excellent communication skills.

Job Types: Full-time, Part-time

Required education:

• High school or equivalent

Required license or certification:

• Optician/Optometric Assistant Certificate

Job Location