Job Description

Looking for an exciting start or to advance your career in the data entry/customer service field? Join our innovative and passionate team of customer service agents at FYidoctors - Delta - Ophthalmic Laboratory. FYidoctors, Canada’s fastest growing eye care provider is a young and exciting entrepreneurial company. What started as a small group of 30 optometrists has grown to over 450 optometrists and 280 locations in only ten years! Our model is unique. We believe in progressive lens technology and manufacturing (at our own manufacturing facility right here in Canada), investing in the most current diagnostic equipment, and a consultative culture led by some of Canada’s respected and reputable optometrists. We believe our success comes from our passionate people, and we require energetic and enthusiastic leaders to join this dynamic team. We pride ourselves in providing a superior level of customer care by always being upbeat, positive, detail-oriented and absolutely outstanding team players!

If this sounds like a company that you would like to work for, now is your opportunity! FYidoctors - Delta has immediate openings for highly motivated and detail oriented individuals to work in our Data Entry department. The DATA ENTRY CLERK position plays an active role in efficiently validating and processing Frames and Lenses as well as tracking, updating critical information in our “in-house lab management system”, processing and verifying work tickets before going into production. Candidates for this position must have the ability to accurately process high volume Lens and Frame orders, review company standards, examine records, communicate clearly with our Customer Service and Triage departments and inspect data for accuracy. Attention to detail is imperative and a positive, can-do attitude is a must.

Key Responsibilities:

• Validate job ordering data into our lab management system
• Review, classify and Print Tickets complying with our Guides and Standards
• Validate Frame and Lenses and Process work into the lab according to our Operational Processes.
• Responsible for accuracy in the validation of Jobs before they go to production.
• Verify correct data and to ensure there are no duplicate entries, inaccurate or questionable data, etc.
• Troubleshoot problem jobs
• Correct and re-run data entry errors
• Maintain operations by following policies and procedures
• Assist in other related tasks and projects as assigned
• Communicate effectively with other members of the Department and the Lab

Qualifications (Education, Experience and Training):

• Minimum of high school diploma
• Excellent English written and verbal communication skills
• General PC knowledge including Microsoft Office Excel, Word, Internet and email
• Previous 2-3 years of Data Entry and Customer Service experience in a high volume and fast paced environment
• Ability to learn quickly and adapt to change
• Ability to multi-task, and work within tight deadlines
• Previous experience in an optical lab environment and knowledge with optical software is an asset
• Ability to maintain accuracy and speed when entering or validating data into the lab management system. Only candidates with a typing speed of 50 WPM or higher will be considered for the position.
• Candidates must be available to work six days a week (Monday to Saturday) and be available to 40 hours a week during the day. Occasional overtime may be required. This position requires right now someone available in the 6:30 am to 8:30 pm range.

If this opportunity appeals to you, please send your cover letter/resume and please quote “ Data Entry Clerk” in email subject line. Deadline for Applications is March 15, 2018 (4:00 pm PST).

We thank all candidates for their interest; however, only candidates selected for interview will be contacted.

Job Types: Full-time, Permanent

Required experience:

• Data Entry: 1 year

Required education:

• High school or equivalent

Job Location